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Retail and Consumer Services Director - : Barbara Delaney
Retail and Consumer Services Division is responsible for the following key organisational functions;
Consumer Policy
The Consumer Policy Unit undertakes measures to ensure consumer protection in the marketplace; the universal provision of telecommunications services and certain retail pricing responsibilities.
Consumer Care
ComReg's Consumer Care team provides information to all consumers on communication issues; escalates complaints to service providers (electronic communications, postal and premium rate service providers), engages in an outreach programme that extends nationwide and maintains award winning websites informing and empowering consumers.
Economic Analysis
The Economic Analysis Unit provides economic advice on projects across the organisation.
International Affairs
The International Affairs Unit manages ComReg's engagement at the highest levels with a broad range of stakeholders and in particular manages ComReg's participation in the work of the Body of European Regulators for Electronic Communications (BEREC) in accordance with EU legislation.
Emergency Call Answering Service
ComReg's responsibilities in respect of Ireland's Emergency Call Handling Service (ECAS) include two key functions - to monitor the quality of service provided by the ECAS provider and to review the maximum call handling fee charged by the ECAS provider to operators.
Premium Rate Services project
The Premium Rate Service (PRS) Section is responsible for carrying out investigations relating to the provision, content and promotion of PRS with the objective of protecting the interests of end users of PRS. The Section also develops and implements policies for the PRS sector including a Code of Practice and a Levy, which are relevant to licensed PRS providers.
Retail and Consumer Services Division Organisation Chart >>
Consumer Line:- Telephone: + 353 1 8049668 or LoCall *1890 22 9668.
*(Calls to 1890 numbers from landlines are charged at a local call rate, charges from mobile phones may vary depending on your operator)
Fax: + 353 1 804 9671
Contact: Michelle O'Donnell, Divisional Assistant at 01 8049654
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